As you know, every Diana Kauffman Designs piece is personally handcrafted and not mass produced. I want you to love your jewelry item!
Jewelry purchases made directly through Diana Kauffman Designs studio, website or artist market: Effective 2/1/16: No returns, exchanges only. Should you need to exchange, please:
1. Email us at support@dianakauffmandesigns.com within 5 days of receipt. Include a copy of your digital receipt, or refer to your receipt# in your email for proof of purchase. Please let us know what you would like to exchange your item for.
2. If your exchange is approved, we will email you instructions on how to send your return to us.
3. Packages received without our authorization will be refused. Exchanges for another item is permitted within 15 days of purchase (with the exception of items purchased Nov 1-Dec 22 may be exchanged until January 6, 2019.) Item must be accompanied by original receipt, in original packaging and in unused condition. Shipping costs will not be refunded. Please note this policy only applies to orders purchased directly through Diana Kauffman Designs studio, website or artist markets.
If your purchase was made at an authorized Diana Kauffman Designs retailer: You will need to return the item to the point of purchase. Policies may vary depending on point of purchase. We do not accept returns/exchanges of items purchased through retailers.
Distributors/Retailers: Please refer to our wholesale guidelines and policies for information.
Non-jewelry items: For non-jewelry items purchased through our boutique, please refer to your receipt at time of purchase for eligibility and instructions.
Jewelry purchases made directly through Diana Kauffman Designs studio, website or artist market: Effective 2/1/16: No returns, exchanges only. Should you need to exchange, please:
1. Email us at support@dianakauffmandesigns.com within 5 days of receipt. Include a copy of your digital receipt, or refer to your receipt# in your email for proof of purchase. Please let us know what you would like to exchange your item for.
2. If your exchange is approved, we will email you instructions on how to send your return to us.
3. Packages received without our authorization will be refused. Exchanges for another item is permitted within 15 days of purchase (with the exception of items purchased Nov 1-Dec 22 may be exchanged until January 6, 2019.) Item must be accompanied by original receipt, in original packaging and in unused condition. Shipping costs will not be refunded. Please note this policy only applies to orders purchased directly through Diana Kauffman Designs studio, website or artist markets.
If your purchase was made at an authorized Diana Kauffman Designs retailer: You will need to return the item to the point of purchase. Policies may vary depending on point of purchase. We do not accept returns/exchanges of items purchased through retailers.
Distributors/Retailers: Please refer to our wholesale guidelines and policies for information.
Non-jewelry items: For non-jewelry items purchased through our boutique, please refer to your receipt at time of purchase for eligibility and instructions.